Privacy Policy

1. Introduction

South London Electrical Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Contact us for enquiries or quotations
• Use our services
• Visit our website
• Communicate with us by phone, email, or online forms

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

South London Electrical Services is the Data Controller responsible for your personal data.

3. What Information We Collect

We may collect and process the following information:

3.1 Personal Information

• Name
• Address where works are to be carried out
• Billing address (if different)
• Email address
• Telephone number

3.2 Service Information

• Details of the work requested
• Property information relevant to electrical installations
• Photographs (where required for quotations or records)
• Job history, invoices, and certifications issued

3.3 Technical Information (Website Use)

• IP address
• Browser type and version
• Pages visited and interaction data (via cookies where applicable)

4. How We Use Your Information

We use your personal data to:

• Provide quotations and carry out requested services
• Communicate regarding appointments, works, and follow-ups
• Issue invoices, certificates, and documentation
• Maintain business and legal records
• Improve our services and customer experience
• Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal data.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity — to provide services you have requested.
• Legal obligation — to comply with electrical regulations, record-keeping, and tax laws.
• Legitimate interests — to manage and grow our business responsibly.
• Consent — where you opt in to receive marketing communications (if applicable).

6. Data Sharing

We may share your information only where necessary with:

• Regulatory bodies (e.g., for certification compliance)
• Accountants, insurers, or professional advisers
• Suppliers or subcontractors directly involved in your project
• Legal authorities where required by law

All third parties are required to respect the security of your data.

7. Data Retention

We retain personal data only as long as necessary:

• Job records, certificates, and invoices: typically 6–7 years (for legal and tax purposes).
• Warranty-related documentation: retained for the duration of liability periods.
• Enquiry data not resulting in work: retained for a limited period then deleted.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure digital storage systems
• Restricted access to authorised personnel only
• Password protection and device security
• Safe disposal of records when no longer required

9. Cookies (If You Use Our Website)

Our website may use basic cookies to:

• Ensure proper website functionality
• Understand how visitors use the site
• Improve user experience

You can control cookie settings through your browser preferences.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request erasure where appropriate
• Object to processing in certain circumstances
• Request restriction of processing
• Request transfer of your data (data portability)
• Withdraw consent where processing relies on consent

To exercise your rights, contact us using the details above.

11. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: